Finance FAQs

Just select the finance option on the checkout page or let the sales consultant know if you're buying in our showroom.

To apply for online finance, you must meet the following criteria:

• Be at least 18 years old.
• Be in permanent paid employment, self-employed, a homemaker, retired and receiving a pension, a working student with part-time work, or receiving a disability benefit.
• Have been a resident of the UK or Jersey for at least the last 3 years.
• Hold a debit or credit card registered to your address to pay the deposit, where applicable.
• Have a Bank or Building Society current account to set up a direct debit instruction.
• Provide a valid email address to receive important updates, including your signed credit agreement.

Your first direct debit payment will be taken approximately 30 days after you receive your purchase. This will show on your statement as a payment to your lender. You have the right to repay all or part of the loan early at any time.

No. There are no arrangement fees or hidden extras.

Applying for online finance couldn't be easier or more convenient. When you buy online from Wheelbase (G.B.) Limited you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details. Please read the agreement carefully checking that all the details are correct, then electronically sign the agreement.

Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

Within minutes of your application being approved, you will be presented with the options to pay your deposit and sign your agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the finance agreement Wheelbase (G.B.) will be notified and you need do nothing more.

Note that products will not be allocated to your order until your completed and signed agreement is returned and received by V12 Retail Finance. Shipment of your goods will follow soon after your agreement has been returned and received.

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

In addition to credit scoring, V12 Finance also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though V12 Finance is unable to provide you with a main reason for the decline of your application, it is usually based on one, or a combination of the following:

• Your credit score (please note that every finance company will score you differently)
• Adverse credit reference agency information
• You are considered to be overcommitted
• You are aged under 18
• Your existing account performance with other lenders

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
• TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If your application is declined, you can re-apply with V12 Finance. We recommend waiting at least 6 months before re-applying to allow time for your circumstances to change and improve the chances of a successful application.

Alternatively, you can apply with Snap Finance, our alternate lender. Snap Finance will conduct a separate credit check as part of their process. Please note that information from your initial application may be shared with Snap Finance to assist with their evaluation.

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.